Strengthening Families. Building Communities. Reducing Poverty.

Volunteer in Charlotte


The contributions of our volunteers enhance the level of service we are able to provide to our clients. See below for a list of ways to share your time, talent or treasure.  We are currently seeking a group of volunteers to staff our reception window full time.  See the Receptionist item below for more details. 

Donation Kits

For students or groups looking for service hours or donation project, the following documents have been prepared to provide ideas for outreach activities.  Items listed are always needed by our agency.  Instructions and additional information are included on each document.

                Click here for Food Pantry Toiletry Kits

                Click here for Refugee Office Donation Kits

Volunteer Receptionist

The people that visit or call our office deserve a welcoming, warm reception. Consider serving your poor and vulnerable neighbors by greeting our clients and directing callers to the appropriate staff person. Click here to view job description.

Food Pantry

Stocking: Volunteers stock and organize the food pantry. Stocking takes place on some Mondays and every Friday between 9 and 12.

  • Checks expiration dates on food packages.
  • Sorts and shelves donated food.
  • Removes boxes and trash to outside dumpster.
  • Cleans shelves and maintains cleanliness of the whole pantry area.


Distribution: Food is distributed to clients every Tuesday and Thursday morning. Volunteers "shop" and bag grocery items for our clients. Volunteers need to arrive by 8:00 am.

  • Assist with client registration.
  • Collect and bag client requested items from pantry shelves per posted guidelines. 
  • Weigh and record the assembled bags per client.
  • Deliver assembled bags to lobby area.
  • Stock, organize and maintain pantry area.


Second Harvest Food Bank Collection: Pick up the weekly allocation from Second Harvest Food Bank and deliver to Catholic Charities. This requires strong, healthy individuals preferably with a large vehicle. Appointments are scheduled with Second Harvest on Friday mornings, usually at 8:30 am. The time commitment is approximately 1½ hours per assigned shift. Sign up for as few or as many shifts as your schedule allows.

  • Meet designated representative from Second Harvest.
  • Shop from available food and personal care items at the bank. Teams have a total of 20 minutes to collect items from bins.
  • Have items weighed by the Food Bank representative and receive invoice.
  • Load items into vehicle(s).
  • Transport items to Catholic Charities food pantry.
  • Assist with unloading vehicle and delivering food into pantry location.


Second Harvest Monthly TEFAP pickup
Catholic Charities is eligible to receive a large quantity of food each month for distribution to our food pantry clients. Once each month, usually on the last Wednesday, we will have an appointment to go to Second Harvest to retrieve this food. We are in need of a volunteer who can pick up a rented box truck (we arrange that) drive to Second Harvest, wait while they load the truck and then drive it to our location on S Church St. This is a great opportunity to serve with a minimal time commitment.

Strong Group Needed Once/month
Once each month, Catholic Charities food pantry has an opportunity to receive a very large quantity of free food for our pantry. The food is delivered on as many as 8 pallets. We need a large group of able bodied volunteers to unload this food off the pallets into our facility. The food is normally delivered the last Wednesday of the month. Volunteers would be needed from noon until completion, usually about 2 hours, depending on the size of the load and the number of volunteers.


Refugee Resettlement Household Donation Pick-up

If you have a truck and a strong back, we can use your help collecting donated furniture and household items from around the county.

  • Coordinate pick-ups with staff Warehouse Manager and Volunteer Coordinator.
  • Meet donor at designated time and location.
  • Load items into vehicle(s).
  • Transport items to Catholic Charities Refugee Resettlement warehouse at 2102 Shenandoah Avenue in Charlotte
  • Unload items and move into the warehouse.
  • Click here for job description. 


Refugee Mentor

Our Volunteer Mentors partner with newly arrived refugees to assist them with acclimating to their new Charlotte home.  Mentoring is the oldest form of human learning.  It is focused on developing capabilities and involves the fostering of a personal relationship that provides for learning and growth.

  • Attend the Catholic Charities refugee mentor training session.
  • Work with assigned refugee to create opportunities for increased cultural competency improved English language development, and greater self-sufficiency.
  • Maintain bi-weekly contact with refugee via phone contact, face-to-face visits and/or some other activities. (If needed, the RRO will offer interpreters to work with mentors.)
  • Share simple activities with refugees including watching TV together, sharing family photos or going for a walk. Demonstrate basic tasks, such as grocery shopping or using public transportation.
  • Communicate regularly with case management staff.
  • Click here for job description.


Refugee Youth Afterschool Program

The Afterschool Program for our refugee youth has volunteer opportunities in several capacities.

Youth Program Assistant:

  • Assist Youth Program Director with the activities in the afterschool program.
  • Supervise and ensure the safety of all the children.


Field Trip Chaperone:

  • Ensure the safety of all the children attending the outing.
  • Safely transport children to offsite programs, following local driving laws.


Refugee Employment Case Manager Assistant 

The Employment Case Aides help the refugees obtain gainful employment.  The Volunteer Assistant supports the Case Aides with clerical duties as well as assisting the clients as needed.

  • Participate in Employment Orientations for new refugee clients.
  • Set up Employment Services files for refugee clients.
  • Perform 1 week, 1 month and 3 month post employment follow-ups as directed.
  • Assist in the maintenance (sorting and filing records) of employment case files.
  • Accurately enter statistical data in the computer system.
  • Assist clients with employment applications and new hire paperwork.
  • Occasionally accompany Employment Staff and clients to employers to apply for jobs.
  • Occasionally accompany Employment Staff on home visits.
  • Click here for job description.


Refugee Case Manager Assistant

Assist the Case Mangers with various aspects of the resettlement process, from paperwork to helping set up refugee apartments.

  • Become familiar with program goals and objectives.
  • Perform resettlement activities as needed, including: picking up donations, setting up apartments, providing transportation to refugees, filling out forms, delivering messages, assisting in orientation on home managements.
  • Inform Case Manager of any problems or refugee needs.
  • Click here for job description.


Refugee Apartment Sponsorship and Refugee Welcome Kits

This is an opportunity for large groups to adopt a refugee family and independently manage the process of collecting donated items and setting up a household in anticipation of their arrival.  For smaller groups that cannot support the setup of an entire apartment, donation drives can be held to collect themed kits that can be placed in the refugee apartments to supplement other donated items.

Refugee Apartment Sponsorship: Click here for more details.
Refugee Welcome Kits: Click here for more details.

Please contact the Volunteer Coordinator at 704-370-3283 or This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions or to arrange a pick-up. Tax receipts are provided for all donations.

Catholic Charities Diocese of Charlotte © 2014